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Emotional Intelligence

Emotional Intelligence

Emotional intelligence is generally said to include at least three skills: 

– Emotional awareness, or the ability to identify and name one’s own emotions

– The ability to harness those emotions and apply them to tasks like thinking and problem solving

– The ability to manage emotions, which includes both regulating one’s own emotions when necessary and helping others to do the same

There is no validated psychometric test or scale for emotional intelligence as there is for the general intelligence factor—and many argue that emotional intelligence is therefore not an actual construct, but a way of describing interpersonal skills that go by other names. 

Despite this criticism, emotional intelligence “emotional quotient,” or “E.Q.” as it’s sometimes known has wide appeal among the general public, as well as in certain sectors. In recent years, some employers have even incorporated emotional intelligence tests into their application or interview processes, on the theory that someone high in emotional intelligence would make a better leader or coworker.

Self-Awareness

The first pillar of emotional intelligence is paying attention to your own emotions.

Emotions often come in two main parts: 1) The psychological component – the thoughts, attitudes, and beliefs that underlie most of our emotions, and 2) The physical component – the bodily sensations that often accompany different emotional states.

For example, an emotion such as nervousness may be a mixture of certain thoughts (“I’m not good at this” or “I’m scared I’m going to make a mistake”) and certain sensations in our bodies (a fluttery feeling in our stomach, e.g. “I have butterflies in my stomach”).

Sometimes just being more aware of our emotional states (and all their components) is enough to manage them better. In one recent study, they found simply labelling negative emotions can help you overcome them.

The next time you’re feeling a really strong emotion, try stepping back and just observing that emotion as it is. Ask yourself, “What am I feeling? What am I thinking? What physical sensations am I experiencing with this emotion?”

A little honest reflection of your emotions can really help you understand yourself better and how your mind really works.

Self-Regulation

Once you are more aware of your emotions, the next pillar of emotional intelligence is learning how to respond to them better.

Depending on the situation, there are many different strategies we can use to better regulate our emotions. Some of these strategies include:

Channeling an emotion in a new and constructive way, such as through exercising, writing, or painting.

Avoiding triggers – such as certain people, situations, or environments – that are more likely to bring out a negative emotion.

Seeking positive experiences to reverse negative ruts (such as watching a comedy movie when we are feeling down, or listening to motivating music when we are lazy).

Turning emotions around by doing the opposite of what you feel.

Sitting and watching emotions as a passive observer, instead of acting on them impulsively.

These are all strategies available to us to help us regulate our emotions better on an everyday basis.

Think of “emotional intelligence” as a kind of toolkit. There are many different ways to respond to a particular emotion, and not every tool is going to work depending on what the situation is.

The more emotionally intelligent you become, the better you will be at deciding what is the best way to respond to an emotion. But that’s going to take steady practice and awareness.

Empathy and Social Skills

Understanding your own emotions is half of emotional intelligence, the other half is understanding the emotions of others.

As we improve “self-awareness,” we also improve “other-awareness.” We learn that there is sometimes a difference between our own thoughts and feelings and the thoughts and feelings of others.

Empathy is our ability to see things from another person’s perspective – and to take into account their individual thoughts and feelings about an experience.

Of course, we can never understand another person’s mind completely, but we can actively learn about a person’s inner thoughts and feelings by paying attention to what they are communicating verbally and non-verbally.

Empathy is a kind of “mind-reading,” but it’s based on making inferences about people’s internal worlds based on their external actions.

Another powerful tool for improving empathy is perspective taking. This is a mental exercise where you literally imagine yourself experiencing a situation from another person’s perspective to better understand them.

Be more willing to ask yourself, “What is this person thinking? What is this person feeling? Why is this person acting in the way they do?” These types of questions will be a great starting point in building more empathy in your daily relationships.

Once you understand the emotions of yourself and others, the next question is “How do I respond to other people’s emotions?” This is where social skills comes in as the last pillar of emotional intelligence.

First, understand that a lot of our emotional world has a social component to it. For example, emotions such as love, guilt, rejection, and embarrassment are almost strictly social emotions (they rarely exist outside the context of our relationships with others).

To build healthy relationships it’s therefore important that we are attuned to other people’s emotions, especially how they respond to our own actions and speech.

If your actions cause negative emotions in other people, then that can hurt a relationship and your ability to connect with others in a meaningful way.

Cultivating positive emotions – like joy, optimism, excitement, and humour – is key toward bonding with others in a strong and lasting way.

Have you ever walked into a room of people who are really depressed or stressed out, and you immediately begin to feel depressed and stressed too? This is an example of emotional contagion, which is the idea that our emotions can often spread to others like a virus.

In the same way that other people’s emotions affect us, our emotions affect other people. So if you walk around life with a generally positive attitude, that is going to rub off on those you interact with (but you have to first have your own mind in order).

The social skills aspect of emotional intelligence is about becoming an “emotional leader” of sorts. But you need to practice turning negative people around by first being positive in yourself.

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